By invitation of Bonnie Crail, Director of Public Relations for The Ritz Carlton - Dallas, me and a couple of other media/PR types were invited to meet with executives at 9:00 a.m. last Monday morning at their offices in the Crescent to formalize plans for an upcoming special event. As it turned out, we were the first customer guests to experience the daily Ritz Carlton lineup.
At 9:00 a.m. the employees line up shoulder-to-shoulder, including staff and management, and share their personal take on The Ritz Carlton's Service Values, which are printed on a handy wallet-sized fold open card. There is a Credo, The Employee Promise, Three Steps of Service and Motto: "We are Ladies and Gentlemen serving Ladies and Gentlemen."
Everyone is updated on personal special occasions, VIP visitors, plans of action and more. We were made to feel very much at home and participate in the feedback.
Made for a lovely start of a Monday morning, complete with a personal welcome - our names emblazoned on the powerpoint presentation as we entered the offices - and they have fabulous coffee. Thank you, everyone for including us. Such a treat!
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